Salon Cancellation Policy
At Studio 2.12 & Co., we value our clients and strive to provide exceptional service with every visit. To respect the time of our clients and staff, we have implemented the following cancellation policy:
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48-Hour Notice Requirement
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We kindly request at least 48 hours' notice if you need to cancel or reschedule your appointment. This allows us to accommodate other clients who may be waiting for an opening.
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Late Cancellation and No-Show Fees
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Cancellations made less than 48 hours before the appointment time will incur a fee of 50% of the estimated scheduled service cost (service costs are estimated and can only be fully determined upon evaluation of the service to be performed during you scheduled appointment).
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Failure to attend the appointment without prior cancellation (no-show) will result in a charge of 100% of the estimated scheduled service cost.
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Card on File
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To secure your appointment, a credit card may be required at the time of booking, in addition to a deposit equal to 50% of the estimated cost of services. This card will be charged in the event of a late cancellation or no-show, per our policy.
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Confirmation
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As a courtesy, we will send you a confirmation email or text 48 hours before your scheduled service. If you need to make changes, please contact us promptly to avoid any fees.
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Arriving Late
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We understand that life happens! If you’re running late, please call us. However, if you are more than 10 minutes late, we may need to adjust or reschedule your service, and a late cancellation fee will apply.
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Thank you for your understanding and cooperation. By following this policy, we can continue to offer the quality and timely services you expect from Studio 2.12 & Co.